In this document:

With the Themes & Branding options you can change the default theme (font styles, color theme and banner/logo images) for your Papyrs intranet, to match the style of your organization. The white labeling options allow you to change the entire visual appearance, customize the notification emails, and use your own name in the interface instead of Papyrs'.

This page will describe the options and how to set them up.

Custom Domain

Note: Custom domain is available on the Papyrs Business plan and higher.

The custom domain option allows you to access your Papyrs account on something like intranet.yourcompany.com instead of yourcompany.papyrs.com. Setting it up is slightly technical unfortunately, because you need to point your domain to the Papyrs servers. If you're unsure what any of the steps below mean, your IT contact should be able to provide you the information you need (we're also happy to help you out when you get stuck at any of the steps).

To set up a custom domain, follow the steps below:
  1. Decide on a subdomain name you would like to use, for example
    https://intranet.yourcompany.com (you need to be owner of this domain).

  2. Change the DNS settings of your subdomain to point it to the address of the Papyrs servers. You can do this by adding a CNAME record to the DNS zone file. Point the CNAME to custom.papyrs.com.
    • Some DNS providers require the . (dot) at the end, others don't
    • Just to be clear: we literally mean custom.papyrs.com here, so don't replace "custom" with your account name. If there is an existing A record for your subdomain, remove it so only the CNAME to custom.papyrs.com remains.

  3. Create a Certificate Signing Request (CSR) by filling out the form at
    • If you already have a custom domain set up and you need to renew your SSL certificate you can skip this step and re-use the CSR you used last time.
    • If instead of using the form you choose to generate the Certificate Signing Request yourself, please bear in mind that the certificate has to be for a subdomain and the SSL certificate has to match the subdomain, i.e. it cannot be a wildcard certificate.

  4. Purchase an SSL security certificate for this domain or subdomain.
    • You can use an SSL vendor of your choice.
    • Use the CSR you created in the previous step to get the certificate signed.
    • Download the Public Key and Intermediate Certificate files from the SSL vendor (sometimes these files are available for download, sometimes they're automatically emailed to you).
    • If you can select a format for the certificate, please select Apache (Linux/PEM format).
    • Certificates usually need to be renewed every year or so. When your certificate is about to expire (your SSL vendor will usually contact you in time), just renew using the existing CSR and send us the new files.

  5. Send the SSL certificate files you got from the SSL vendor (the Public key + Intermediate certificate files) to us at [email protected]. We'll apply the custom domain settings to your account, and let you know once everything's set up. You can now access your account from your domain!

White labeling

Note: White-labeling is available on the Papyrs Large plan and higher.

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